Late Surge in Web Buying Blindsides UPS, Retailers

Do you do something to address these black swan type events (at a cost) or do you say screw it and just keep on trucking with your usual set up?

A surge in online shopping this holiday season left stores breaking promises to deliver packages by Christmas, suggesting that retailers and shipping companies still haven’t fully figured out consumers’ buying patterns in the Internet era.

via Late Surge in Web Buying Blindsides UPS, Retailers – WSJ.com.