Almost Human: The Surreal, Cyborg Future of Telemarketing

We learned over a decade ago that this hybrid approach was going to be the most effective.  We even see the computer-human team approach producing the best results in chess tournaments.

Instead, a call-center worker in Utah or the Philippines is pressing buttons on a computer, playing through a marketing pitch without actually speaking. Some people who market these services sometimes call this \”voice conversion\” technology. Another company says it\’s \”agent-assisted automation technology.\”

via Almost Human: The Surreal, Cyborg Future of Telemarketing – Alexis C. Madrigal – The Atlantic.